Website Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Smooth Printing's relationship with you in relation to this website.

The term "Smooth Printing" or "us" or "we" refers to the owner of the website whose registered mailing address is P.O. Box 281, Rolla, MO, 65402. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following general terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Smooth Printing's prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of the state of Missouri.

Limitation of Liability
In no event shall Smooth Printing, Inc. or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Smooth Printing, Inc. has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Smooth Printing, Inc. or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Smooth Printing, Inc. be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.

Refunds and Returns
Any cancellation or compensation given to the customer will be refunded in a timely manner. Please allow up to 20 business days for the monies to be credited to your account. Customer must notify Smooth Printing, Inc. within 6 business days of order acceptance to notify any defects discovered in the ordered product or the claim will be denied. In order to receive replacement Customer must return 100% of the received product within 10 days (at their own expense) from the time when the ordered product delivery was taken. All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason.

Price Match
Smooth Printing, Inc. will price match with any advertised prices. In order to qualify for a price match you must submit similar product with similar quantity, turnaround time, and pricing structure. Smooth Printing, Inc. does not price match with manufacturers who produce or have production facilities outside of the United States.

Color Matching and Proofing
Smooth Printing does not offer or support PANTONE colors. Smooth Printing, Inc. is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Electronic proofs do not show transparency and over print issues neither do they show color change from RGB to CMYK. Application of UV Coating may effect or change the appearance of the printed colors. Smooth Printing, Inc. is not liable for the final color appearance of a UV product/s. Smooth Printing reserves the right to change the paper quality and/or type at anytime, without notifying its customers.

Order Cancelation
Smooth Printing, Inc. will be happy to help you cancel your order prior to Approval. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. Please allow up to 10 business days for the monies to be credited to your account. Orders may not be cancelled or refunded once they have gone into production or any process thereafter. Absolutely no refunds will be issued once an order has been Plated or any process thereafter, including but not limited to Printing, Coating, and / or Finishing. Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services. Smooth Printing is not responsible for any duplicated orders that are placed on our web site due to the customer mistake.

Shipping and Delivery
Smooth Printing, Inc. will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Smooth Printing, Inc. be liable for any consequential or damages resulting from any delay in shipment or delivery. Smooth Printing reserves the right to choose alternate shipping providers/services without notification of the customer. All Smooth Printing, Inc. customers agree not to hold Smooth Printing, Inc. liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Smooth Printing, Inc.'s direct control. Smooth Printing, Inc. shipment and delivery dates are calculated based upon estimates provided by our suppliers. Smooth Printing, Inc. will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation. Smooth Printing, Inc. can only use its own shipping account and will not use customer provided account numbers for any couriers. Orders must be shipped at whole quantities and may not be split up. Please note that we don't ship to P.O. Boxes.